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The Latest Trends in Digital Transformation and Customer Engagement

 
You are cordially invited to join our Management Luncheon Series on The Latest Trends in Digital Transformation and Customer Engagement which will be held on 23rd April 2018.

The event will look at how financial institutions can enhance customer engagement and how digital transformation from front-to-back can help to improve customer experience. The event will also look into how new technology solutions help to revolutionize customer engagement and spearhead much needed enterprise automation.

Our guest speakers include Mr. Peter Clark, Regional Chief Information Officer, GCNA Regional CIO Office, GCNA, SCB Hong Kong, Mr. Benjamin Quinlan, CEO and Managing Partner, Quinlan & Associates and Mr. Bob Choi, Senior Client Engagement Manager, IBM.

The event is tailored for both business, operation and technology executives in retails, corporate and private banking.
 

Peter Clark
Regional Chief Information Officer, Greater China & North Asia
Information Technology and Operations
Standard Chartered Bank Hong Kong

Peter joined Standard Chartered as the Regional Chief Information Officer (CIO) Greater China & North Asia in January 2017. The CIOs of Hong Kong, China, Taiwan, Korea and Japan report to him. Prior to his current position, Peter worked in HSBC where he was most recently the Chief Operating Officer in India. He has also held various senior positions in Technology & Operations in UK, Japan, Hong Kong and India during a banking career spanning over 20 years.

Peter was born and raised in UK. He graduated from University of Sussex with bachelor degree in Electronic Engineering. Peter worked in Denmark and Japan with small software companies before joining HSBC.

Peter is a married father with 3 kids.

 
Benjamin Quinlan
CEO and Managing Partner
Quinlan & Associates

Benjamin Quinlan is the CEO and Managing Partner of Quinlan & Associates. He also sits on the Board of Directors at the FinTech Association of Hong Kong (FTAHK).

Benjamin has an extensive track record advising many of the world’s leading multinational companies, financial services organisations, SMEs and start-ups on a variety of high-profile strategic engagements. He is quoted extensively in the global financial press and is frequently interviewed by leading media outlets, including Bloomberg, Reuters and CNBC. He is also a regular keynote speaker at leading financial services industry conferences across the world.

Prior to founding Quinlan & Associates, Benjamin was the Head of Strategy for Deutsche Bank AG’s Equities business in Asia Pacific and its Investment Bank in Greater China, and sat on a number of the bank’s global and regional executive committees. He was also the global strategy lead for several of Deutsche Bank’s landmark projects executed out of London and New York.

Prior to Deutsche Bank, Benjamin worked as a Management Consultant at Oliver Wyman, a leading international strategy consulting firm. As part of the firm’s Corporate & Institutional Banking practice, Benjamin advised a variety of global and regional financial institutions on a range of strategic matters. He was also actively involved in the firm’s thought leadership publications and was widely regarded as one of Oliver Wyman’s global subject matter experts in investment banking and capital markets strategy.

Before joining Oliver Wyman, Benjamin worked at UBS AG in the bank’s Asia Pacific Client Coverage and Group Strategy departments, reporting into the regional President and CEO. He began his career in M&A and Capital Markets Advisory at PricewaterhouseCoopers (PwC) in Sydney.

Benjamin holds a Bachelor of Commerce / Bachelor of Laws (Honours) and a First Class Honours Degree in Economics (on scholarship) from Macquarie University, Sydney.

 
Bob Choi
Senior Client Engagement Manager
IBM

Bob has over 15 years of experience in regional business team management, regional business development and global implementation project management in global bank and global financial information company. Now he is driving transformational and innovative business initiatives in Hong Kong financial service sector in IBM Global Business Services. In recent years, Bob has led IBM team to successfully help some reputable banks in Hong Kong for their innovation initiatives. The principle Bob insists is to strategically blend technologies with people’s factors for customers' business values.

Who Should Attend?

C-Level Executives, Head of Business, Technologists and Innovation Leads in Retails, Corporate and Private Banking. (Priority enrolment for HKIB Professional Members)

Date: 23rd April 2018 (Monday)
Time: 11:30am - 2:00pm
Venue: The Hong Kong Bankers Club
(43rd-44th Floor Gloucester Tower, The Landmark, Hong Kong)
Dress Code: Business attire

Registration is FREE, but subject to approval. Only registrations from financial institutions and regulatory bodies would be considered. Priority will be given to HKIB Professional Members with relevant job scopes. Please register online or RSVP by sending an email to trista.lee@plus-concepts.com.  We will process the registration and inform you by email should the registration is successful.

Enquiries:  Ms. Trista Lee, Tel: (852) 3983 2305, email: trista.lee@plus-concepts.com